Community Help Desk Centers

Presently, Mahiti Trust is implementing Community Help Desk Centers Project with the help of Gujarat CSR Authority. The purpose of the project is to strengthen the utilization of Government schemes and services by facilitating the process of application to the various schemes and creating awareness about the existing schemes programs. It is envisaged that ensuring overage under the Government safety net programs will ensure attainment of the sustainable development goals. The project interventions are designed to be applied in settings with poor utilization of existing Government schemes by effectively addressing the bottle necks that impedes the utilization of health and nutrition services and mars the improvement in health indicators. The integrated approach entails the following:

Establishing Help Desk Center within the reach of the communities
Strengthening of public service delivery system
Improve utilization of the Government’s health and nutrition programs
Awareness generation
Liaising & Coordination with key Government stakeholders

Help Desk Center Objective

To strengthen the existing Government schemes by ensuring 100% utilization of Government safety net programs & schemes

Key Functions

“One Stop Center” available at village level to address the gaps in Government scheme & service utilization
Engage community in demand generation for Government schemes & services – household survey conducted by staff to educate community about entitlement
Facilitate documentation for all schemes related applications and necessary follow-ups
Hub for all scheme & service application forms
Acts as an interface between communities and village, block level official/administration

Under these interventions, Mahiti Trust has established 5 Community Help Desk Centers have been established. Till the date more than 16500 vulnerable beneficiaries have been linked up with various government schemes.

No	Schemes / Activities	No. of persons linked with various government schemes
1	Aadhar Card (New / Changes)	175
2	Aayushman Bharat	45
3	Atal Pension Yojna	14
5	Certificate for Percentage for Disability	13
6	Chiranjivi Yojna	62
7	Free Travel Pass for Disable Person Sahay for Equipment	9
8	ICDS: Anganwadi Adolescent Girls	2792
9	Identity Card for Disable Persons	22
10	Jan Dhan Yojna - Pradhan Mantri Jan Dhan Yojna	309
11	Janani Suraksha Yojna (JSY)	175
12	Jivan Jyoti Bima Yojna	43
13	Kasturba Poshan Sahay Yojna (KPSY) Matru Vandana Yojna	176
14	MAA Card - Mukhya Mantri Amrutam Yojna	207
15	Mamta Divas Services (Vaccination, Growth Monitoring)	805
16	MGNREGA Job Card	1109
17	Mid-Day Meal Scheme	345
18	National Family Benefit Scheme	3
19	Niradhar Vrudh Pension Scheme	0
20	Organic Input Incentive Sahay for Certified Organic Farmers	191
21	PDS - Fair Price Shop and PDS Card (Renew)	238
22	Pradhan Mantri Kisan Sanman Nidhi	108
23	Registration of Pregnant Women	92
24	Sukanya Samrudhdhi Yojna	10
25	Vay Vandana - Indira Gandhi National Old Age Pension	218
26	Vhali Dikri Yojna	5
27	Vidhva Sahay- Indira Gandhi National Window Pension	195
GRAND TOTAL		16500